In the aftermath of Thursday’s virtual White House town hall, most of us in the tech-politics arena have been pondering one question: How do we improve upon this system to create a better virtual democracy experience? The conversation usually comes back to the problem exemplified by the marijuana questions, which were far and away the most popular questions asked of the president. Some thoughts:
To the tech-politics gurus bemoaning the marijuana questions:
“The marijuana people” did not “game” the system. They didn’t “sabotage” it. They didn’t get advanced notice. There is no (public) evidence of astroturfing or systems exploitation. They played fair. “Sabotage” is shouting from the back of a room during a Senate testimony. All these people did was show up at the polls. It’s the same thing you and I do every other November: they voted. If that’s sabotage, then senior citizens are incredibly cunning saboteurs. It’s fine to look for better ways of building this system. But stop equating fervent yet fair participation with cheating. I see the marijuana questions as a huge success, in two regards.
First, people participated. Yes, marijuana was #1 and #2 in the energy category, and this was caused by disproportionate enthusiasm for Open For Questions. But instead of bemoaning the marijuana questions and figuring out ways to silence them, we should be thinking about why the other more topical questions fared so poorly by comparison. Those questions have constituencies. But those constituencies didn’t turn out. Why? I don’t know, but I’m pretty sure pot smokers aren’t the reason. I’m ashamed that our first reaction has been to blame enthusiasm when we should be celebrating it and trying to generate more. It’s fair to recommend improvements to the system that will make it more representative of public interests. But it’s not fair to blame the people for being vocal.
Second, I don’t know about you, but I’m tired of people asking how the president is going to “bring back jobs from overseas” or “why we don’t have a better health care system.” He’s gotten those questions for the last two years. He knows the answers like the back of his hand, and so do we. The entire point of Web-based interaction with the president is to see something that we otherwise never would. We have wanted this for so long, and now that the medium has finally created that unique opportunity, we’re calling it a problem. The marijuana questions were the only questions that could have taught us something new about the president’s thinking. Outcome: he laughed them off, and now, so are we.
To Macon Phillips and Bev Godwin:
Open For Questions wasn’t perfect, but I’m glad you’re experimenting. Know this: too much participation was not your problem. You want participation. Your problem was lack of participation from a broad base of the populace. That, and a dearth of intriguing questions that inspire interesting answers. For the next iteration, please do not think of ways to–ahem–weed out questions that might embarrass you. Instead, think of ways to create the unexpected. That is the only reason to try new things.